What happens after I place my order?

Here's the whole process, start to finish, so there are no surprises. You'll get an email at each stage — your order confirmation, then a separate confirmation the moment we receive your payment, then a shipping confirmation with your tracking number attached. You never have to wonder where things stand or chase us for an update.

1. 1

   You place the order

   Add items to your cart, pick store pickup or Canada-wide shipping, and enter your contact details. No account required — guest checkout works fine. You get an order number right away.

2. 2

   Your confirmation email arrives — within a minute

   It lists everything you ordered, your total, your order number, and exactly how to pay. If your cart earned a free gift, that's named in the email too. Don't see it? Check your junk folder before assuming something went wrong.

3. 3

   You pay — and this is what makes the order firm

   Online, there is one way to pay: Interac e-Transfer. Send the exact order total to healingroom7147@gmail.com from your own bank. Auto-deposit is on, so there's no security question to answer and nothing else to fill in — we find your order from the name and email you send it from. Please leave the message box empty: no item, product or brand names. Your order is already on file with us, so none of those details need to appear in your bank records. There is no fee and no card details to hand over. Picking up in store? Nothing is due online — pay cash or debit at the counter when you collect it. Please note: placing an order does not reserve your items. We sell the same stock over the counter all day, so we can't hold anything on an unpaid order — your items are only secured once your payment actually arrives. If something sells out before your payment reaches us, we'll email you right away to arrange a swap or send your money back.

4. 4

   You get a payment-received email

   As soon as your transfer lands we email you a separate confirmation that we've got it. That email is your signal the order is locked in and your items are now set aside for you, and it goes straight into preparation. If we haven't seen payment after about 6 hours we send a gentle reminder, then a final notice around 48 hours. Unpaid orders cancel themselves at 72 hours — you owe nothing, and you're welcome to reorder any time.

5. 5

   We pack it

   A real person picks your order in store, adds any free gift you earned, and double-checks it against your list. Shipped orders go out in plain, sealed, unbranded packaging — nothing on the outside advertises what's inside or who it's from.

6. 6

   It reaches you — with tracking if it's shipped

   Pickup: we email you the moment it's ready — come in with your order number and ID. Shipping: the moment your parcel goes out you get another confirmation email with your Canada Post Xpresspost tracking number attached, so you can follow it right to your door — typically 2–3 business days in Ontario and 2–5 elsewhere in Canada, with ID checked on delivery.

7. 7

   You're covered afterward

   You can check your status any time on our track-order page with just your order number and email. If anything is wrong when it arrives, reply to any order email or write info@healingroomsixnations.ca and a real person sorts it out — no "all sales final" runaround, and we never make you buy shipping insurance to qualify for help.

The one thing to know up front: an order isn't confirmed until your payment arrives. Until then nothing is set aside for you — see step 3 below. If anything sells out or is delayed, we email you rather than letting you wait in the dark.