How does paying by Interac e-Transfer work?

After you place your order, the confirmation page and email show the exact e-transfer details: the email address to send to and the amount. Auto-deposit is on, so there's no security question and nothing else to fill in — please leave the message box empty, with no item or brand names.

As soon as we confirm your payment you'll get a "payment received" email — your order goes straight into preparation. If we haven't received payment after a few hours we send a friendly reminder, and unpaid orders are automatically cancelled after 3 days (nothing owed, no hard feelings — you can always re-order).

One thing worth knowing: your order isn't confirmed and your items aren't reserved until that e-transfer reaches us. We sell the same stock over the counter all day, so we can't hold items on an unpaid order. Sending your transfer promptly is the surest way to get exactly what you picked — and if something does sell out first, we email you right away to arrange a swap or send your money back.

In a hurry? Send the transfer as soon as your confirmation email arrives — we check for payments throughout the day, and your order moves the moment yours lands. Picking up in store is faster still: choose store pickup and pay cash or debit at the counter instead.