How does paying by Interac e-Transfer work?

After you place your order, the confirmation page and email show the exact e-transfer details: the email address to send to, the amount, and your order number to include in the message field. Auto-deposit is on, so there's no security question.

As soon as we confirm your payment you'll get a "payment received" email — your order goes straight into preparation. If we haven't received payment after a few hours we send a friendly reminder, and unpaid orders are automatically cancelled after 3 days (nothing owed, no hard feelings — you can always re-order).

One thing worth knowing: your order isn't confirmed and your items aren't reserved until that e-transfer reaches us. We sell the same stock over the counter all day, so we can't hold items on an unpaid order. Sending your transfer promptly is the surest way to get exactly what you picked — and if something does sell out first, we email you right away to arrange a swap or send your money back.